Privacy Policy

Philly’s Studio is committed to protecting and respecting your privacy.

This policy explains how your personal information is collected, used and stored when you visit this website, submit an enquiry or place an order.

1. Information I Collect

When you submit an enquiry, place an order or contact Philly’s Studio, I may collect the following personal information:

  • Your name

  • Email address

  • Phone number (if provided)

  • Event date

  • Order details

  • Delivery or collection information (where applicable)

  • Allergy or dietary information relevant to your order

2. How Your Information Is Used

Your information is used solely for legitimate business purposes, including:

  • Responding to enquiries

  • Providing quotes

  • Managing bookings and orders

  • Communicating about your cake design

  • Processing payments

  • Delivery or collection arrangements

  • Legal food safety or allergen communication

Your information will never be sold, rented or shared with third parties for marketing purposes.

3. Lawful Basis for Processing

Under UK GDPR, Philly’s Studio processes your personal data for the purposes of:

  • Responding to your request prior to entering into a contract

  • Fulfilling a customer order or booking

  • Meeting legal obligations relating to food safety, allergens or financial records

  • Legitimate business interests in managing enquiries and services

4. Storage & Security

Your information is stored securely through website form submissions, email systems or business records and is only accessible where necessary for managing your enquiry or order.

Reasonable steps are taken to protect your personal data from loss, misuse or unauthorised access.

5. How Long Your Information Is Kept

Personal information will only be retained for as long as necessary to fulfil your enquiry, booking or legal obligations.

This may include retaining relevant transaction records for accounting, tax or food safety purposes where required by law.

6. Allergies & Sensitive Information

Any allergy or dietary information you provide is used only for the purpose of managing your order safely and responsibly.

7. Your Rights

Under UK GDPR, you have the right to:

  • Request access to the personal data held about you

  • Request correction of inaccurate information

  • Request deletion of your personal data where legally possible

  • Object to or restrict certain processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Cookies & Website Data

This website may use cookies or website analytics tools to improve user experience and monitor website performance.

You can manage cookie preferences through your browser settings.

9. Third-Party Services

Where payments, forms or website hosting are managed through third-party providers (such as Squarespace, payment processors or email systems), those providers may process your data in accordance with their own privacy policies.

10. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Philly’s Studio
Hemel Hempstead, Hertfordshire
Email: info@phillyskitchen.com

11. Updates

This Privacy Policy may be updated from time to time to reflect legal, operational or website changes. The latest version will always be available on this website.